REFLECTIVE WRITING USING GIBBS REFLECTION MODEL IN CLIENT PRIVACY INCIDENT
New Enterprise Development Reflective Writing
The Name of the School
management代写 I and my team members have been assigned to practice with AWOL Adventure a technology based company specializing in delivering..
I and my team members have been assigned to practice with AWOL Adventure a technology based company specializing in delivering photos to the competitors at a sporting event. The company uploads these photos from mass participating events such as marathon and cycling. After the event the participant can but their photos from the company website.
My team members were: Kishore Anand, Aneesh Shamsudeen, Akhila Jacob, Sravan Reddy and Mahesh. We worked under the supervision of our tutor Mr. John.
Our objectives in involving in this practice was to broaden the use of their platform to undertake, do a thorough market analysis to identify the strengths and weaknesses of the plan, and to evaluate competitors and size of the market AWOL Adventure was entering.
We were consulting with the company to achieve its market objectives. The main competitors were MarathonPhotos, SportCam and MarathonFoto. Our major object was how to enter into this market broaden the company platform.
Explanation of the situation
We were a consulting team trusted by the management to focus on the strategies to enter the digital photo sharing platform. I must acknowledge that this was quite a challenging task for me and my team. For few reasons we found this an uphill task that the company was still at the growth stage and competition was high in the market. On the part of the team, we had no experience to the extent of consulting in photography. This was our chance to learn by involvement in actual task.
We undertook this challenge by conducing analysis of both internal and external of the AWOL Adventures. Also had to ascertain the condition of the market and come up with a strategy to our client. The problem was the client had trust issue with us. The management failed to give us some crucial information like their marketing plans, financial reports,
their market research, information on the organizational structure and their business model. This was after making all the efforts to convince them on the importance of the information therein for our undertaking. The critical evaluation of the whole situation is well captured by Gibbs (1988) model on reflection. His theory is famous and generally accepted.management代写
Our task was to lay down a strategy which will be used by our client in broadening their market and also to be competitive. To do these we used SWOT analysis to help us think about the strategy (The Economist, 11th November, 2009). We also carried out market analyses and gave recommendations on market strategy to be applied.
However, though we completed our assignment,
it was after hurdles of information withholding from the client side. Generally there was lack of trust between the team and AWOL Adventure management. We had failed to establish and develop a good relationship from the start of our assignment.
The whole event of AWOL Adventure consultation was a lifetime career experience. Being new in the field, creating team synergy and coming with ultimate problem analysis to the company’s product and market was an achievement. Thought on my part felt not competent enough and not up to the task we were undertaking, but that did not deter us from achieving our major objectives and learn. We worked together in cohesiveness for the common good of attaining consultant objectives (Rutkowski, 1983).
On the other hand, the incident of the client withholding some information to us humiliated me and the team members. It is important to create and develop a relationship with client. Good relationship create environment of trust. When trust exist between the client and the service provider, the information flow is better. There was no trust between us and our client which made them to withhold critical information for the fear of trade secrets and business privacy.
This was a failure on us because we failed onset,
to establish and develop good relationship with our client which created a gap of mistrust. The client feared that we could use the organization information in a way that will harm its business prospects. Though I knew what we were supposed to do initially, fear and anxiety had engulfed me, i failed to give it the consideration it deserved, and maybe I could have averted the scenario by sharing with my team.management代写
I had a collective responsibility together with my team, to make analysis of the firm and come up with recommendations to the findings. And also to make sure we create a good working condition where trust will be created. Each of the members had a collective duty in making sure we carry out our study of the company and come up with best analysis and recommendations possible. I must attest that each one of us role played well for the attainment of our ultimate goal.
Although our newness in consulting field built high anxiety at the start of the project,
we managed to remain focused. The major fear was how effective we will be in accomplishing the project and how do we meet expectations and standards perceived by the client.Besides doing consulting services to AWOL Adventure, the team had responsibility of confidentiality and privacy of the company. AWOL Adventure management did not feel safe with her trade secrets and private information.
This worked against our efforts to provide the best consultancy services to AWOL Adventures. Though it did not thwart objectives we felt that more was required from client side. We saw the need to build trust with the client is paramount.management代写
The level of my anxiety was heightened by my anticipation that the newness in the field make less up to the task, the same was happening to the other team members. To add on this we were unable to convince the client to give all relevant information relevant to our task. It was evident that we failed to convince the management of our reputations in offering the consulting services.
They did not trust us and therefore opted to withhold some crucial documents and information. We overlooked the need and importance of establishing and developing good relationship with the client. Everyone in the team was to blame for the mishap as anyone could have intervened and create the agency of establishing that relationship. Though it is clear anyone in the room should have made intervention.
The informal intervention as described by Koocher and Keith-Spiegel (2010) was most appropriate in that incident.
Although we accomplished the task, we did not fully utilize the relevant resources in arriving at our conclusions. This was as a result of incident on information withholding by the client due to our failure to establish good relationship. From the incident I have learnt the art of establishing and building corporate trust and having personal confidence in a comparable situation. I now acknowledge,management代写
through the experience i gained after this situation occurring, that I should act but not over some small issues I also have come to know that experience is important as it build confidence, reduce anxiety and confusion of responsibility so that i can act with more autonomous. I realized that strong working relationship is important as it will create friendship and understanding amongst the staff, and this will play a role of building a cohesive group (Rutkowski et al 1983).
Action plan management代写
In my career i have known the need to become more proactive especially a situation which is like to cause harm to the patient, and to never assume that the other member of staff will act professionally. I will continue to practice Gibbs reflective model for personal growth, and will aim to becoming confident when confronted with a similar situation again.
As the management and a consultant trainee I aim to consistently uphold professionalism and always take due diligence care when undertaking any responsibility given.
Changes in norms and behaviors
After the incident i have decided to change my behaviors. The first one being that i will never assume my colleague will act in accordance with the set rules and guidance. I will always be conscious to see that due care is taken and guidelines adhered to me being at the forefront without assumption of the other person’s behavior. Gibbs model has allowed me to rationally reflect and evaluate myself and has helped me identify some of my behavioral weaknesses.