护理专业论文代写 Physician Care Services, Inc.

Physician Care Services, Inc.

护理专业论文代写 This case is about Physician Care Services, a business in the healthcare industry in which four partners have invested their capita

Introduction  护理专业论文代写

This case is about Physician Care Services, a business in the healthcare industry in which four partners have invested their capital to improve the services provided by physicians. Three of the partners own a 20% share in the business (each), whereas, one of them owns 40% of the share. It was initially started as a means to allow companies and private patients to use the services that were considered convenient by them. Little by little, the scope of services which were provided to the incoming patients grew.

The mechanism of the business was simple, set up various service centers, which serve as basic clinics, with bare minimum facilities, for any non-fatal injuries or illnesses, which can be diagnosed and treated by the physicians present at the centers. However, over time, the facilities being offered grew, however, the centers still do not provide facilities that are equipped to handle emergency cases. In such situations, the patients are referred to a hospital and physicians nearby.  护理专业论文代写

Initially the centers of PCS only treated occupational health clients.

Which are work related injuries of employees whose companies were on the panel as clients. However, later on the Physician Care Services started taking private i.e. retail patients on board as well. They offered varying packages to the occupational health clients, ranging from $300 - $500, depending on the nature of the client and the facilities they intended to utilize. The common services that many people availed included, x-rays, EKGs, PFT, Drug and alcohol test.

Audiometric and visual testing, along with certain lab tests. They had a team of 13 members on the panel who were permanent and long standing, whereas, they hired some people part-time, depending on how busy the day is, and what the expected rush hours and days are. This team consisted of the partners as well, who basically owned a share in the business, but also performed many of the administrative and managerial decision making tasks and activities. These responsibilities were distributed among the partners based on their expertise.

However, some of the staff a receptionist.  A senior physician who was accompanied by a team of two, another physician and a nurse. With the passage of time, the team was also growing. Now the decision was how to grow the business further. Various ideas had been discussed and the lead in top management, who also owned the highest number of shares of PCS Dr. Tobias, needed to make a decision on their feasibility, and persuade others to go along with him.

The company had also taken many health insurance providers on board already.  护理专业论文代写

Which ensured that anybody who came under their coverage could directly be billed to the insurance company, whereas, on the other hand, the people who had insurance from different providers than were already on the panel, could easily take the payment slip and have their insurance company settle the deductibles.

Some of the opportunities and ideas that Dr. Tobias came up with included; Prescription Drugs for Retail Patients, which was a way for them to open up a pharmacy as well.  So that whatever drugs by assigned by the physicians could be bought at arm’s reach by the patients. PCS was able to determine that by maintaining 12 specific drugs.  They could easily meet 60% of the demand for the prescribed drugs.

Another idea was drug testing for the employees who were healthy.

This was a great way to keep the companies on the panel happy with the services being provided as this service ensured the employees were always kept in check. PCS could devise a strategy for selecting the employees randomly for these tests. Currently, one drug test would cost $8, whereas, it was listed at $42 only for the tests, whereas, if a Medical Review Officer (MRO) were to review it.  And give their comments, then the test was listed at $63.  护理专业论文代写

Another idea he wanted the board to consider was the Physicals Appointment by Employees. Since many employees were on different shifts, and the companies that were on board had different operational timings as well.  There was an increase in calls by employees, requesting their appointment at a specific time.

These were some of the ideas they had come up with to remain competitive in an ever changing world. The competition was increasing and Dr, Tobias knew that he would have to step up his game in order for PCS to survive.

Lean Management & Six Sigma Principles  护理专业论文代写

Lean management is an approach to running an organization that supports the concept of continuous improvement. It is an ongoing effort to improve products, services, or processes, which require “incremental” improvement over time in order to increase efficiency and quality (Kanbachi).

In order for the company to not only survive but offer a variety of services that were not only sought after by the clients, but also, provided them a competitive edge they had to come up with more ideas. The ideas that have been mentioned and discussed in the above mentioned paragraph will be evaluated in light of the Six Sigma Principles. The Six Sigma Principles include five stages which can will not only help the company in improving but also in identifying gaps and further opportunities.

The stages include;

1. Define the Problem


2. Measure the current process


3. Analyze the current situation and identify the problem areas


4. Improve the process by implementing the solution after verification


5. Maintain the desirable results and sustain them  护理专业论文代写

These are the five principles which help in improving the overall business. Based on these, we will begin evaluating the ideas that will be proposed by Dr. Tobias to the other board members. All three ideas that have been discussed above have the potential for offering growth to the client. What these services do is up-sell to the already existing client base. In my opinion, this would be a smart decision to take as it will help the patients in availing the services which would otherwise not be available here, or for which they’d have to travel a bit farther away.

On the other hand, the best manner in which to approach the board is to start off which the current situation. The competition is getting tougher and they need to upscale their services or they will become obsolete or long forgotten. What they need to do is actually focus on providing superior quality services at affordable rates.

Which is possible for the second and third ideas, such as the drug testing facility, and physicals by appointment for employees. This helps in assuring a steady stream of revenue coming in. Whereas, keeping the costs bare minimum.  As it is an upscale in the provisional services. Having prescription drugs for patients, especially for those in the older age group would be far more beneficial as compared to offering other drugs, therefore.  The decision to have only 12 of the high prescription drugs is a good idea.

Stretch Goals  护理专业论文代写

Based on the aforementioned discussion, following are five of the stretch goals.

1. Increase the prescription drugs turnover by 12% in the second quarter


2. Get 10 clients on board for the drug testing for employees. If more get on board that that money can be used to cover other expenses of higher other resources to deal with patients during peak hours.


3. Give deals in a specific hour daily to increase client base. Increase client base by 10% in the nest quarter.


4. Improve the overall services and utilize the extra space in the centers by adding another room, along with staff.


5. Where staff is requesting for higher pay for rush hour, use the additional amount earned from the prescription drugs to invest in them and develop better payment packages for the employees.

References

Kanbachi, Lean Management, retrieved 4-1-18 from;

https://www.kanbanchi.com/lean-management

McKinsey & Company, Lean management, New Frontiers for Financial Institutions, retrieved 4-1-18 from;  护理专业论文代写

file:///C:/Users/Huda%20Qureshi/Downloads/Lean_Management_new_frontiers_for_financial_institutions.pdf

The Basics of Lean Six Sigma, 2012, retrieved 4-1-18 from;

https://goleansixsigma.com/wp-content/uploads/2012/02/The-Basics-of-Lean-Six-Sigma-www.GoLeanSixSigma.com_.pdf

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