Northwestern - Career Guide from Experienced Alumni
西北大学作业代写 Developed customer relationship management system, with emphasis on sales analysis, customer contact, lead tracking,
EXECUTIVE PROFILE 西北大学作业代写
Results-oriented leader with extensive experience in general management, multi-channel marketing, and operations. Team-focused problem solver with excellent quantitative and analytical skills. Strong interpersonal development capabilities with demonstrated ability to lead through a process of growth, acquisition, and change. Future thinker with broad visionary and strategic abilities. Values, customer, and service driven.
P&L Responsibility Data Warehousing and Database Marketing
Strategic Planning and Value Creation New Market and Product Development
General Management, Finance, Operations B-to-B and B-to-C Marketing
E-business and E-procurement Supply Chain Management
Customer Relationship Marketing Distribution Logistics
Baxter, Supply Chain Management, Chicago, IL (1998-Present)
Science, industrial, and technology products division of $900 million multi-site manufacturer and distributor.
Vice President and General Manager (2005-Present) 西北大学作业代写
Exercisedfull P&L responsibility and leadership autonomy to implement sound business practices to support a growth strategy. Directedfull range of operating activitiesfrom product acquisition and supply chain to marketing andfront-end service. Accountablefor business planning, $25 million budget, and more than 50 associates.
Develop and implement strategic plan for rollout of successful $40 million catalog, direct mail, and direct sales business from integrated entity to stand-alone unit following acquisition.
Negotiate acquisition of two companies and integrate them into existing operations while successfully maintaining high service levels for all businesses.
Reduce operating expenses and working capital more than 20% while maintaining sales growth. 西北大学作业代写
Improve call center customer service rating from 82% to 99.7% through enhanced queue design, work flow analysis, phone skills training, and call center best practices program.
Achieve on-time shipment rate of over 99.5%.
Lead the data warehouse development team in a key presentation to the Board of Directors for funding. Create a best practices team and reduce sales credits by 25% in the first four months.
Organize field sales force, including territory design, sales strategy, and compensation.
Design intranet site and coordinate the development of e-commerce and e-procurement capabilities.
Director of Marketing (2002-2005) 西北大学作业代写
Achieved profitable sales growth in a highly competitive, consolidating industry with a decentralizing customer base. Complete responsibilityfor all marketing and merchandising activities, profitability, product line direction, vendor negotiations, pricing, new market and business development, and salesforce interaction.
Led sales and profit growth to more than double the industry average.
Conceived and sourced new products totaling 15% of overall company sales in two years. Increased average line and average order sales value by over 40% in three years. Developed three new business segments, each surpassing the first year sales plan.
Reduced key product costs by greater than 30% through strategic supplier program, with a focus on proprietary relationships and international sourcing.
PROFESSIONAL EXPERIENCE (continued)
Director of Marketing (Continued)
Achieved 68% growth in bid revenue and a 28% increase in contract revenue in one year through re- engineering of corporate-wide pricing analysis system.
Led product sourcing, vendor negotiation, design, production, and distribution of two 15,000-item catalogs, under budget and over plan. 西北大学作业代写
Marketing Manager (2001-2002)
Achieved 350% sales growth through new vendor sourcing and line extension for specialty products. Increased company’s market share by more than 5 points in a highly competitive industry.
Manager, Systems and Process Development (1999-200 1) 西北大学作业代写
Developed customer relationship management system, with emphasis on sales analysis, customer contact, lead tracking, and mail list management/targeting.
Instituted organization-wide process design and quality improvement initiative. Achieved several significant improvements, including reducing order entry error rates by 90%.
Manager, Market Research and Customer Information Systems (1998- 1999)
Designed company’s first marketing information and customer research database.
Created and executed comprehensive research study addressing brand awareness, competitive positioning, and customer buying habits.
Implemented a highly successful revenue and profit-forecasting model that is still in place today.
Grainger Industrial Supply, Ann Arbor, MI (1996- 1998) 西北大学作业代写
$1.5 billion multi-site manufacturer and distributor of scientific, industrial, and medical equipment and supplies.
Launched marketing campaign for new products, targeting independent practitioners, resulting in 5% increase in net sales.
Conducted comprehensive study addressing brand awareness, competitive positioning, and patient services.
PREVIOUS PROFESSIONAL EXPERIENCE 西北大学作业代写
Prior to 1996, held Consultant positions with Wildcat Consulting Firm and UCS Science Consultants
UNIVERSITY OF MICHIGAN, Ann Arbor, MI - MBA (1996) NORTHWESTERN UNIVERSITY, Evanston, IL, BA - Biochemistry (1994)
PROFESSIONAL AND COMMUNITY AFFILIATIONS 西北大学作业代写
National Association of Wholesalers
American Marketing Association
Northwestern University, Alumni Club Director
Habitat for Humanity, Board of Advisors
Author of multiple articles on Business Management
Computer: MS Word, Excel, PowerPoint, Access, Dreamweaver
Language: Fluent in Spanish